These Terms of Service (“Terms”) govern your access to and use of the websites, applications, membership offerings, and related services (collectively, the “Services”) provided by Nexora Health (“Nexora,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Services. By using the Services, you represent that you meet these requirements.
2. Account Registration
You may need to create an account or provide information to use certain features. You agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3. Services Description
Nexora provides digital tools and related offerings that may include membership plans, appointment scheduling, educational content, and coordination with healthcare providers. Features may vary by plan, location, and availability.
Important: The Services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call your local emergency number immediately.
4. Medical Disclaimer
Content made available through the Services is for informational and care-coordination purposes and does not create a physician–patient relationship by itself unless and until a licensed clinician expressly establishes one with you. Clinical care, if provided, is delivered by licensed professionals according to applicable laws and professional standards.
5. Memberships, Fees, and Payments
- Fees for memberships, appointments, or other offerings are disclosed at checkout or in your plan materials.
- Payments are processed by our third-party payment providers.
- Unless otherwise stated, fees are non-refundable except where required by law or expressly offered by Nexora.
- We may change pricing with reasonable notice for future billing periods.
6. Appointments and Cancellations
Appointment availability is not guaranteed. You agree to follow any cancellation or rescheduling policies communicated during booking or in your confirmation materials. Late cancellations or no-shows may result in fees where permitted and disclosed.
7. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Impersonate another person or misrepresent your identity
- Attempt to gain unauthorized access to systems or data
- Interfere with or disrupt the Services
- Upload malicious code or scrape the Services without permission
- Use the Services to harass, abuse, or harm others
8. Intellectual Property
The Services, including branding, content, software, and design, are owned by Nexora or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes in accordance with these Terms.
9. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that policy. Update this link to your live Privacy Policy URL after upload to S3.
10. Third-Party Services
The Services may integrate with or link to third-party tools (for example payment processors or scheduling providers). We are not responsible for third-party terms, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
11. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXORA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXORA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO NEXORA FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless Nexora and its affiliates from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another party.
14. Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms, if required by law, or if we discontinue the Services. You may stop using the Services at any time. Provisions that by their nature should survive termination will survive.
15. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms where permitted by law.
16. Governing Law
These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles, unless mandatory consumer protection laws in your jurisdiction provide otherwise. Replace “[State]” with the correct governing jurisdiction.
17. Contact Us
Questions about these Terms can be sent to:
Nexora Health
Email: legal@nexora.co