Nexora Health (“Nexora,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, applications, and related services (collectively, the “Services”).
1. Information We Collect
We may collect the following categories of information:
- Contact information — name, email address, phone number, and mailing address.
- Account and profile information — details you provide when creating an account or completing onboarding.
- Health-related information — information you choose to share in connection with care coordination, appointments, or clinical services, which may be treated as protected health information where applicable.
- Payment information — billing details processed by our payment providers (we do not store full card numbers on our servers).
- Technical information — IP address, device type, browser, and usage data collected through cookies or similar technologies.
2. How We Use Information
We use information to:
- Provide, operate, and improve the Services
- Schedule and manage appointments and memberships
- Process payments and prevent fraud
- Communicate with you about your account, care, and service updates
- Comply with legal and regulatory obligations
- Protect the security and integrity of our systems
3. How We Share Information
We may share information with:
- Healthcare providers and partners involved in your care
- Service providers who assist with hosting, payments, analytics, and communications
- Regulators, courts, or other parties when required by law
- Successors in connection with a merger, acquisition, or asset sale
We do not sell your personal information for money.
4. Health Information
Where we act as a healthcare provider or business associate, additional protections may apply under applicable health privacy laws (such as HIPAA in the United States). In those cases, our Notice of Privacy Practices (if provided separately) may govern use and disclosure of protected health information.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Services, remember preferences, and understand how the Services are used. You can control cookies through your browser settings; some features may not work if cookies are disabled.
6. Data Retention
We retain information for as long as needed to provide the Services, fulfill the purposes described in this policy, and meet legal, accounting, or reporting requirements.
7. Security
We implement administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain processing. To exercise these rights, contact us using the details below.
9. Children’s Privacy
The Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.
10. International Users
If you access the Services from outside the country where our systems operate, your information may be transferred to and processed in other jurisdictions with different data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of the Services after changes become effective constitutes acceptance of the updated policy where permitted by law.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Nexora Health
Email: privacy@nexora.co